Frequently asked questions.

FAQ: General

yes Aequinox is a new company established in 2017 in Germany and a proud member of the Aequator Group from Switzerland. New energetic and innovative we are going to shake up the coffee machine world. 

Yes, Aequinox has a technical support stand by for you. Either remote or on site. They train and support our customers to their complete satisfaction. Our technical support team works under the ‘train the trainer’ principal in which they come out and train your technical manager who leads the technical support team. off course our team is always available for back up. Surely every technical detail and challenge will be tackled.

Please check here for our general terms. If you have any questions, please do not hesitate to contact us at office@aequinox.net

please email us at info@aequinox.net with your request and detailed information and we will get back to you as soon as possible. 

At the moment we are not offering anything other than Nespresso® system compatible machines. Though this might change in the near future, so keep posted!

Yes, off course. Both the Sumatra and Java have a cappuccinatore as an option. Check under Products and/or email us your special request at info@aequinox.net

Yes, all the machines do have all the current standard European certifications such as CE. For any additional information email as at info@aequinox.net

Yes, we are constantly developing new items and searching market opportunities to shake up the coffee industry. if you have a rock solid idea, do not wait to tell us.

FAQ: Machines

Please walk through the checklist below. In case this does not solve the problem, contact a service operator in your country.

Checklist:

– Is the plug in the machine?
– Is the plug connected to the mains?
– Is your device on [button on 1]?
– Is something (i.e. a used capsule) blocking in the capsule loader? (Try & feel with your finger to check)
– Is there enough water in the water tank? (in case of a fixed water connection; is there enough water flowing to your appliance?)
– Is there an error code in the screen? You may be able to solve the problem yourself by consulting the downloadable “full manual”

In several countries, Aequinox has service operators available for servicing your Aequinox machine. Depending on your country, it is also possible to conclude service contracts at purchase (at a fixed rate per year).

In the case that you do not have a service contract in place (yet) for your machine, service is still possible. Naturally, costs are associated with service without a contract. (call-out costs, repair costs, machine parts).

Therefore, our advice is to always conclude a service contract when purchasing a new Aequinox machine. 

Proper maintenance will guarantee you an optimal coffee result and likely extends the life of your Aequinox machine. For a perfect coffee result and smooth operation, the cleanliness of the machine and hygiene when handling milk, coffee and/or water are just as important as the technical refinements of the capsule machine.

We have created in the quick install manuals and full manuals maintenance schedules that can be followed for sustainable use.  

In particular, regular descaling of your machine is very important for long-term operation of the machine. The importance of descaling is often underestimated!

Can't find your answer?

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